• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Return Policy/ Procedure

All Items Will Ship Out With UPS And Every thing Ships out With 24-48 Hours

Return Policy/Procedure 

All eligible items must be post marked within the above stated time frame in order for your return to qualify. Please look at the above chart to see the return time frame for your item. Returns received without a valid return number will be documented and shipped back to you.

All returns are subject to a minimum restocking fee of 15% of the total transaction charge. Returns are processed in the order in which they are received. Return processing may take up to 7 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner please contact our customer service department and we will do our best to try and accommodate you. Returns that require a refund may take an additional 5-7 business days before a credit is applied to your charge card. All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we can not resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing.

TV/ Monitor Return Policy

1. TV/ Monitor purchases are special orders and can only be cancelled prior to the shipment of the order. Please contact our Customer Service department at 1-877-283-7747 to obtain a cancellation confirmation number. Cancellation request can not be requested by email or left on voicemail. Customers cannot cancel an order that is en route.
2. TV/Monitors come with full Manufacturers Warrantees and there are no returns on TVs.
3. TV/Monitors are not returnable to Delta Camera if initially defective. They must be serviced by an Authorized Service Technician.
4. Upon delivery, it is the consumer’s sole responsibility to inspect the TV/Monitor to insure that it is not physically damaged. DO NOT SIGN the delivery manifest until you have inspected the TV/Monitor. Once you sign for the item, you are signing acceptance of the product “physically as is” and CAN NOT refuse the charges for a physically damaged unit from this point forward. If the merchandise is damaged, please make a notation on the delivery manifest, and have the delivery person sign as a witness to the damage.
5. If you are refusing the delivery of the item and it is not damaged, or you are canceling an order that it already en-route, you are responsible for the shipping, handling, and insurance charges for the delivery BOTH WAYS. Please note that a refund will be issued for the cost of the product only. You will NOT be reimbursed for the shipping, handling, and insurance charges.
6. All television orders are final sale, and this includes any accessories or upgrades purchased with the television in the same order.

How Do I Make a Return?

1) To return an item, you must contact customer service at 1-877-283-7747 for prior approval and obtain an RMA number

2) All merchandise purchased from Delta Camera is sold in its original factory packaging, with all contents as supplied to us by the manufacturer/ distributor. Therefore, it can not be returned unless it is in original manufacturers” packaging, in the same condition in which it was sold, and with all literature/ instructions/ documentation and blank warranty cards.

3) Place the manufacturers” box into a shipping carton. Please DO NOT place stickers or shipping labels on the original manufacturer”s package.

4) RMA numbers are issued by phone, not via email.

5) RMA numbers DO NOT guarantee final disposition. All return are subject to inspection

6) Any merchandise returned without prior authorization will be refused. Please ship your return parcel via prepaid freight. We DO NOT accept COD or freight collect shipments. No goods will be accepted for exchange or return without authorization.

 

Ship and Insure your return

We strongly recommend that you fully insure the package that you are returning. THIS IS FOR YOUR PROTECTION, in the event that the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with proof of delivery. Delta Camera shall not be responsible for items lost or damaged during transit. Shipping, handling and insurance fees both to and from our warehouse will be paid by you, the customer, and is non refundable. At our sole discretion Delta Camera may reimburse shipping charges related to the exchange of defected products.

Inspection Criteria

All items will be inspected and tested upon receipt. Any discrepancies including, but not limited to, the following list will result in a package being returned to you and a credit or a replacement not being issued.

The following criteria will be followed in rejecting returns and refusing credit.
 

• Products which are improperly packaged
• Products which the original manufacturers” box or inserts are missing or tampered with or has stickers/shipping labels posted on it
• Products with any labels removed (UL listing, capacity brand name, UPC code)
• Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Delta Camera maintains Serial Number Tracking)
• Damage : Cracked or damaged components, LCD screens or damaged circuit boards
• Damage: Any dents, Scratches defacement or abuse of base casting
• Damage: Torn Or punctured tape seals

Canceling an order

In order to cancel your order you must contact customer service during their normal hours of operation in order to obtain a confirmation cancellation number. Orders can not be cancelled once they have been shipped out and are in transit to you. All cancellation requests must be processed over the phone with our representative prior to shipment. Cancellation requests sent through email or voice mail are not sufficient for canceling an order. Any package shipped out and refused may be subject to a 5% restocking fee and non refundable shipping, handling and insurance charges.

If you have received notice that your order has been processed but it is then temporarily delayed or backordered it will be shipped out to you when it becomes available unless you cancel the order. Please make sure to contact our customer service department by phone and obtain a cancellation confirmation number. Your order will continue to remain open and active, unless it is cancelled by you. If you do not cancel it and refuse or return the shipment you will be subject to the applicable return fees.
 

Defective items/ Missing Items

All items (except TV”s/ Monitors) sold by Delta Camera is guaranteed by the manufacturer or Delta Camera to perform according to the manufactures guidelines. If you have received a defective item Delta Camera provides for either repair or replacement (at our sole discretion) for the defective item. Please inspect your purchase upon receipt; claims for damaged or missing items must be received within two (2) business days of receipt of the merchandise. Please contact our customer service department at 1-877-283-7747 to file a claim and receive a return authorization number.

Damaged/Lost/Missing Package

In the event that a package shows delivered and you have not received your package, please contact customer service so that a tracer investigation can be initiated immediately. Once a tracer investigation has been initiated it may take up to 10 business days to complete. In the event that your product is delivered and damaged in transit, make sure to keep the original shipping box so it can be inspected at a later time. Damaged or misplaced items that were shipped via a freight company may take between 30-60 days for claim processing. Prior to shipping; all packages are thoroughly inspected to make sure all contents are included in the box. If you are missing any items from your package it must be reported to Delta Camera within 2 business days so an investigation can be initiated. Failure to report a missing item within 2 business days will severely hinder any possible investigation.
 

Warranty coverage/ Repairs

All items sold by Delta Camera are warranted solely by the manufacturer unless otherwise stated. Delta Camera is not responsible for items serviced by the manufacturer. Delta Camera also carries imported/Grey Market products which are not covered by the original manufacturer”s warranty. On imported items, Delta Camera provides a warranty identical to the provisions and limitations of the manufacturer”s warranty up to a maximum of 1 year parts and 90 days labor. Your warranty cards/ and or sales slip must accompany all items.

Typically there are relatively few differences between U.S. and Grey Market goods. The most noticeable difference is price and warranty service. Generally, import products are less expensive. The U.S. warranted item”s price covers the American importer”s operating expenses, including warranty service, their sales staff, websites, advertising, and all their overhead expenses. The price of the import products covers none of this since the Import product was brought into the U.S.A. by someone other than the manufacturer”s licensed importer. With some products there are differences. For example, Canon Uses the name PowerShot in the U.S.A. for their digital camera”s but uses the name IXUS/IXY elsewhere however the product itself is identical. It”s also important to know that during the manufacturing and assembly process there”s no distinction. U.S.A. and import items are all made simultaneously from the same raw materials and components, and are assembled by the same workers on the same assembly line. The U.S./Import distinction isn”t even applied until the assembly process is completed. There is no quality or performance difference whatsoever. At times; kit contents on U.S./Imported items may also vary. Please check the “item includes” tab on the product page you are purchasing to see what type of warranty and what the kit contents include for the product you are purchasing. On imported items, it will state that “item comes with a one year Delta Camera warranty”. In addition to possible differences in warranty, kit contents, and item name, import items are not eligible for USA manufacturers” rebates. For additional information or if you have any questions, please contact our sales department at 1-877-283-7747.

Canceling an order

In order to cancel your order you must contact customer service during their normal hours of operation in order to obtain a confirmation cancellation number. Orders can not be cancelled once they have been shipped out and are in transit to you. All cancellation requests must be processed over the phone with our representative prior to shipment. Cancellation requests sent through email or voice mail are not sufficient for canceling an order. Any package shipped out and refused may be subject to a 5% restocking fee and non refundable shipping, handling and insurance charges.

If you have received notice that your order has been processed but it is then temporarily delayed or backordered it will be shipped out to you when it becomes available unless you cancel the order. Please make sure to contact our customer service department by phone and obtain a cancellation confirmation number. Your order will continue to remain open and active, unless it is cancelled by you. If you do not cancel it and refuse or return the shipment you will be subject to the applicable return fees.

All returns are subject to a minimum restocking fee of 15% of the total transaction charge. Returns are processed in the order in which they are received. Return processing may take up to 7 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner please contact our customer service department and we will do our best to try and accommodate you. Returns that require a refund may take an additional 5-7 business days before a credit is applied to your charge card. All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we can not resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing.

How Do I Make a Return?

1) To return an item, you must contact customer service at 1-877-283-7747 for prior approval and obtain an RMA number

2) All merchandise purchased from Delta Camera is sold in its original factory packaging, with all contents as supplied to us by the manufacturer/ distributor. Therefore, it can not be returned unless it is in original manufacturers' packaging, in the same condition in which it was sold, and with all literature/ instructions/ documentation and blank warranty cards.

3) Place the manufacturers' box into a shipping carton. Please DO NOT place stickers or shipping labels on the original manufacturer's package.

4) RMA numbers are issued by phone, not via email.

5) RMA numbers DO NOT guarantee final disposition. All return are subject to inspection

6) Any merchandise returned without prior authorization will be refused. Please ship your return parcel via prepaid freight. We DO NOT accept COD or freight collect shipments. No goods will be accepted for exchange or return without authorization.

Canceling an order
In order to cancel your order you must contact customer service during their hours of operation which are 10am-5pm EST time in order to obtain a confirmation cancellation number which you will pay a 5% cancellation fee. NOEXCEPTIONS. Orders can not be cancelled once they have been shipped out and are in transit to you. All cancellation requests must be processed over the phone with our representative prior to shipment. Cancellation requests sent through email or voice mail are not sufficient for canceling an order. Any package shipped out and refused may be subject to a 20 % REFUSAL fee and non refundable shipping charges.

Damaged/ Lost/Missing Package

In the event that a package shows delivered and you have not received your package, please contact customer service so that a tracer investigation can be initiated immediately. Once a tracer investigation has been initiated it may take up to 10 business days to complete. In the event that your product is delivered and damaged in transit, make sure to keep the original shipping box so it can be inspected at a later time. Damaged or misplaced items that were shipped via a freight company may take between 30-60 days for claim processing. Prior to shipping; all packages are thoroughly inspected to make sure all contents are included in the box. If you are missing any items from your package it must be reported to DeltaCamera.com within 2 business days so an investigation can be initiated. Failure to report a missing item within 2 business days will severely hinder any possible investigation.

If any items in the shipment comes damaged or defective you must notify us with in the 7 day garce period for damaged equipment so we may authorize an exchange with out any penalties.